Improving Quality
and Financial Results

primaris flame Rights and Protection

"Doctors and healthcare providers want to give the very best care to their patients. Since doctors are human and people run hospitals, neither is perfect. If you believe a Medicare provider may have placed your health at risk, voicing your concern can help make future patient care better.” — Dr. Sharon Hoffarth, Chief Medical Officer, Primaris

Primaris is here to help protect your Medicare rights.

Discharge Appeals
Click Discharge Appeals if you feel that you or a loved one has been told that payment for your hospital or other health care services is ending.

  

Care Complaints
Click Care Complaints if you have a complaint about the quality of medical care you received.

  

Facilitated Resolution
Click Facilitated Resolution to learn how Primaris can help even if your concern is not reflected in your medical record.

 

Learn More About Your Rights

No matter which plan you have, you have important rights in Medicare. Compared to most private health insurance, Medicare has some of the best consumer protections. Learn more in Your Medicare Rights and Protections (PDF, 780K). This official government booklet has important information about:

  • Your right to file a complaint
  • Your right to get health care services that you need
  • Where you can get help with your questions

This booklet is about your Medicare rights and protections. As a person with Medicare, you have certain guaranteed rights and protections that:

  • Protect you when you get health care
  • Make sure you get the health care services that the law says you can get
  • Protect you against unethical practices

Remember, you have rights no matter if you are in the Original Medicare Plan, a Medicare Advantage plan, or have a Medigap (Medicare Supplement Insurance) policy.
This booklet provides you with valuable information and helps you understand:

  • Your Medicare health plan choices
  • Your rights and protections in the Original Medicare Plan
  • Your rights and protections in a Medicare Advantage Plan