Sometimes Primaris may not be able to find information about your concern in your medical record. Or, your concern may not be about the medical care you received. In these cases, alternative dispute resolution, such as mediation or facilitated resolution, may be an option for you.
Mediation brings you and your health care provider together to talk about your concern. The goal is to reach a conclusion that you both agree to. Mediation may take place on the phone or face-to-face. These discussions are led by an unbiased person trained in mediation.
In facilitated resolution, you and your provider do not have any direct contact; an unbiased expert acts as a go-between. All communication happens by phone or by mail through the facilitator. The goal is to provide an opportunity for you to voice your concerns and for your provider to make changes if needed.
Medicare cares about you and your health. You have options if you feel the care you received was unacceptable. For more information, refer to your Medicare & You handbook or call 1-800-MEDICARE.