Contact Information
CLAIM Helpline (800) 390-3330
Call us if you have concerns or questions about the care you received as a Medicare consumer in:
- an acute care hospitals (both inpatient and outpatient care)
- ambulatory surgery centers
- skilled nursing facilities
- home health agencies
- Health Maintenance Organizations (HMOs).
Call us if you have concerns or questions regarding your rights as a Medicare consumer.
When you call, you will first speak with one of our highly trained customer service representatives. The customer service representative will send your questions or concerns to a counselor who will call you to assist you through the Medicare process. If your questions involve matters that are best addressed by other organizations or agencies, we'll refer you to someone who can provide the answers you need.
The Helpline is staffed from 9 a.m. until 4 p.m.
Monday through Friday. To talk with a Helpline staff member,
simply call us toll-free at (800) 390-3330.